This Privacy Notice outlines the types of personal data we may collect about you when you interact with us. It also explains how we store, handle and protect your data, and to ensure that you, as a customer of The Beaumont, are fully informed of your rights.
The sections outlined below should answer any questions you may have. However if you do have further queries, then please do contact us at:
The Beaumont Hotel Limited
8 Balderton Street
London W1K 6TF
+44 (0)20 7499 1001
We are the Beaumont Hotel Limited (which operates the Hotel, The Colony Grill Room, The Beaumont Spa). In this Privacy Notice they are all together referred to as the "Group".
The Beaumont Hotel Limited (Company No: 8031843) t/a The Beaumont and The Colony Grill Room, Brown Hart Gardens, London W1K 6TF
This privacy notice is issued on behalf of the Beaumont Hotel Limited) so when we mention "we", "us" or "our" in this privacy notice, we are referring to the Beaumont Hotel and to The Colony Grill Room and The Beaumont Spa, which is/are responsible for processing your data. The Beaumont Hotel Ltd will be the controller for your data when you purchase a product or service with us.
We process personal data of our customers or visitors to our websites for a number of different purposes, which are explained below.
"Personal data", or "personal information", means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
Unless you complete a Health Assessment Form in respect of your use of our spa facilities (in which case please refer to the "Spa Appointments" section below), or if you are a potential, current or former employee (in which case see "Are You a Potential, Current Or Former Employee?" below), we do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
The following personal information is required in order for us to make a reservation at our restaurants:
In order to provide exceptional customer service and to improve your dining experience, we may also collect and process additional personal information, including the following:
For online reservations at our restaurants, we use the third party booking engine SevenRooms and you will be directed to the SevenRooms Inc website when making a booking online. In order to provide the online booking service, your personal data will be collected, transferred to and processed by SevenRooms Inc, who are located in USA as a data processor acting on behalf of The Beaumont Hotel. Please refer to the section below "Who do we share your data with?" for more information.
The following personal information is required in order to make a reservation in one of our private dining rooms:
In order to provide exceptional customer service and to improve your dining experience, we may also collect and process additional further personal information, including the following:
The following personal information is required in order to make a reservation at our hotels:
In order to provide exceptional customer service and to improve our customers' stay and dining experiences, we may collect and process additional personal information, including the following:
For online reservations at our hotels, we use the third party booking engine Synxis from Sabre GLBL Inc and you will be directed to the Synxis Inc Website when making a booking online. In order to provide the online booking service, your personal data will be collected, transferred to and processed by Sabre GLBL Inc, which is located in USA as a data processor acting on our behalf. Please refer to the section below "Who do we share your data with?" for more information.
The following personal information is required in order to make a spa appointment at our hotels:
The Health Assessment Form and the health information on it, and the emergency contact information you provide, may be used by the hotel in order to ensure the safety of our guests when using the spa services, and in particular in the event of an emergency. The health information includes Special Categories of Personal Data, which will not be provided to any third parties or used for any other purpose.
The following personal information is collected and processed by us in order to provide e-commerce services to you:
This personal information may be shared with trusted third parties as data processors in order to carry out any necessary services for us, including shipping, fulfilment, and personalisation for a given order transaction. Please refer to the section below "Who do we share your data with?" for more information.
Reservations, bookings and orders at any of our hotels, restaurants, and spa can be made in the following ways:
Personal data which is collected is then stored by us and processed in the corresponding business system in order for us to be able to provide the relevant goods and services to you.
We may also use collect and process publicly available information that we believe could be relevant to your reservations, bookings, orders or other interactions with us. We typically search engines like Google or Social Media (eg LinkedIn) to collect this information. In these circumstances, your Personal Information may be said to have been passively collected (that is, gathered without you actively providing the information).
We do not knowingly collect personal information from children under age 13. If we learn that we have collected personal information from a child under age 13 without parental consent, we will take steps to delete that personal information as soon as possible.
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
We use the personal data you have provided us in order to:
The data that we capture for these purposes ensures that we can provide the best possible customer service and experiences. We use personal information so that our employees familiarise themselves with and look after you and your guests. The data you provide allows us to ensure that this can be achieved in the best possible way.
As our customer, at the time of making a reservation or order, we would like to send you marketing communications from time to time to inform you about our restaurants, spas and hotels; including new openings, developments, events and partnerships, and other services we think may be of interest to you, in the form of email newsletters.
You may opt out of these marketing communications at the point the information is collected by us, in the form of an email sign up, via our website or in person in one of our locations (such as on our hotels' Guest Registration Form).
You may also unsubscribe to these marketing communications from us at any time by clicking on the unsubscribe link which will be made available to you in each communication, or by emailing us at any time at firstname.lastname@example.org .
Where we need to collect personal data by law, or under the terms of a contract we have with you and you do not provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
We work with a number of trusted and contracted third parties in order to be able to provide our goods and services to you. These third parties include (but are not limited to) those who provide services to us for the delivery of goods, restaurant, hotel and spa hotel bookings and business systems providers.
We do not share or sell your data to third parties for marketing purposes or for any purposes other than those explained in this Privacy Notice, without your prior consent.
We do not purchase personal data from third parties.
We may transfer your personal data to the following third parties, who we have contracts with, for them to process your data as our data processors:
Campaign Monitor PTY Ltd - an online email marketing application that enables us to create, send, manage and track branded emails, located in Australia [https://www.campaignmonitor.com/policies/]
Cendyn Group LLC - a hospitality CRM system and an online email marketing application that enables us to create, send, manage and track branded emails. Cendyn are located in USA [https://www.cendyn.com/privacy-policy/]
CML Ltd - a fulfilment house, in order to dispatch orders of products to you, located in UK [http://www.cmlplc.com/reference/privacy-policy]
CV Minder, provided by XperiSoft Limited - an applicant tracking and candidate management located in the UK [https://cvminder.com/general-terms-use/]
Concept Spa & Leisure Software, provided by Conceptek, Sistemas De Informacao, S.A - a global leisure software, development and consultancy company specialising in supplying spas, clubs, resorts, hotels and golf courses with high-end software suites to manage operations, based in Portugal. [https://www.csscorporate.com/en/privacy-policy/]
D3R Ltd - a web design company located in the UK
Fourth Hospitality Ltd - who provide payroll, forecasting and cost control software located in the UK
ALICE GoConcierge, LLC - a concierge service located in the USA [https://info.aliceapp.com/privacy-policy]
NCAL Ltd - a training provider offering apprenticeship solutions located in the UK [https://www.ncal.co.uk/cookie-policy]
Opentable Europe Limited - an online reservations system and booking engine for restaurant reservations located in the EU [https://www.opentable.co.uk/legal/privacy-policy?updated_201805=true&lang=en&utm_source=opentable&utm_medium=tms_email&utm_campaign=gdpr_policy_update]
Peoplebank, provided by Peoplebank - an applicant tracking and candidate management located in the UK
Preferred Hotel Group Inc - a global hotel representation company, located in the USA [https://preferredhotels.com/terms-conditions]
Ridgewall Ltd - Smart Cyber Security, IT, Cloud and Energy Management Solutions located in the UK [https://www.ridgewall.co.uk/privacy-policy]
Synxis - the online reservation system and booking engine for hotel reservations, provided by Sabre GLBL Inc, located in the USA. [https://www.sabre.com/about/privacy-policy/]
SagePay Europe Ltd - Online payment processing for internet businesses located in the UK [https://www.sagepay.co.uk/policies/privacy-policy]
SevenRooms Inc - an online reservations system and booking engine for restaurant reservations, located in the USA. [https://sevenrooms.com/ava/privacy]
Spektrix Ltd - a ticketing and marketing software located in the UK [https://www.spektrix.com/static/privacy/]
Stripe Inc - Online payment processing for internet businesses located in the USA [https://stripe.com/gb/privacy]
Travel Agents who you use to make bookings, reservations or order products or services from us
Professional advisers - acting as processors or joint controllers, including lawyers, bankers, auditors and insurers based in the UK who provide [consultancy, banking, legal, insurance and accounting services].
HM Revenue & Customs, regulators and other authorities, acting as processors or joint controllers, based in the UK
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third party service providers to use your personal data for their own purposes and only permit them to process your data for specified purposes and in accordance with our instructions.
Some of our external service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA. Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.
In the event of merger, acquisition, or any sale of some or all of our businesses or assets, personal information held by us about our customers will be among the assets shared with and transferred to the buyer or merged business. If a change happens to our business, then the buyer or merged business may use your personal data in the same way as set out in this Privacy Notice.
The security of your data is equally as important to us as it is to you. With this in mind we will treat your data with the utmost care and take all necessary steps to protect it.
Our websites use encrypted 'https' technology and access to your personal data is password protected, and sensitive data (such as payment card information) is secured by SSL encryption and tokenisation.
We carry out vulnerabilities assessments and penetration testing to identify ways to further strengthen our information security.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Any Health Assessment Form you provide will be kept by us in hard copy only at the reception of the Spa, for a period of 6 months. After that the hard copy form will be retained in a locked file for a further 3 year archival period, and then it will be securely disposed of.
In some circumstances you can ask us to delete your data (see the section "Your Rights" below for further information) and in some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
You may request access to the data we hold on you, which is usually free of charge. We may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
You may have your data corrected if it is incomplete or incorrect. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
You may also unsubscribe from our marketing communications at any point, should you no longer wish to receive these. Each communication will include link to unsubscribe from further marketing communications.
You may withdraw your consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
You may object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
You may request to have your data removed from our systems. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing, where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
You may request the transfer of your personal data to you or to a third party. We will provide to you (or the third party you have chosen) your personal data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
The following personal information is collected and processed in order to find you a suitable role:
The personal information above may be used in the following ways:
The above information is used to find suitable work within our group, whether on a temporary or permanent basis, based on your requirements as set out below.
Information processed by us in respect to individuals that have worked for us previously, or who may work for us, is as follows:
This information will have been provided, or will be provided, by you or a third party who we work with, such as a Job Board Company or another employment business or agency. In the case of references, these will be from your previous employer. Medical information may be supplied by a third party such as your GP, Consultant or Occupational Health. The outcome of criminal record checks and security clearance checks, where relevant, will be supplied by the Disclosure and Barring Service or other external company applicable to the placement.
We may use this information in the following ways:
There may be certain circumstances in which we have a legal obligation, above and beyond the General Data Protection Regulation (GDPR), to control your data and share it with the police or relevant regulatory, government or legal enforcement bodies. These circumstances include:
Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.