By accessing this Website, you agree to the Terms and Conditions below. If you do not agree to be bound by these Terms and Conditions, you may not use or access this Website. By using this Website you are accepting these Terms and Conditions in their entirety and agree to be bound by them.
We reserve the right to amend these Terms and Conditions from time to time. Any changes will be notified to you via a suitable announcement on the Website and/or by email. The changes will apply to use of the Website after we have given notice. If you do not wish to accept the new Terms and Conditions you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms and Conditions.
Copyright and Trademarks
Please note that the content of the Website, including text, graphics, trade names, icons, images and software, is the property of The Beaumont Hotel Limited or our third party licensors and is protected by copyright, trade marks and other intellectual property rights. Permission is given to retrieve and display the content of the Website on a computer screen and electronically copy and print hard copy portions of the Website for you own personal, non-commercial use for the sole purpose of placing an order for goods with us or for use as a shopping resource. You may not otherwise reproduce, modify, distribute, transmit, publish or display any other materials or content on the Website without our prior written permission.
Use of the Website
You may not use the Website for any of the following purposes: (i) disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material or otherwise breaching any laws; (ii) transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any applicable laws, regulations or code of practice; (iii) interfering with any other person's use or enjoyment of the Website; or (iv) making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner. You will be responsible for our losses and costs resulting from your breach of this term.
Availability of the Website
Although we aim to offer you the best service possible, we make no promise that the services at the Website will meet your requirements. We cannot guarantee that the service will be fault-free. If a fault occurs in the service you should report it to The Beaumont Hotel on 020 7499 1001 and we will attempt to correct the fault as soon as we reasonably can. Your access to the Website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore the service as soon as we reasonably can.
We make no promise that materials on the Website are appropriate or available for use in locations outside the United Kingdom, and accessing the Website from territories where its contents are illegal or unlawful is prohibited. If you choose to access this Website from locations outside the United Kingdom, you do soon your own initiative and are responsible for compliance with local laws.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
If we are in breach of these Terms and Conditions, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you make the relevant order. Our liability shall not in any event include business losses such as lost data, lost profits or business interruption. This shall not limit or affect our liability resulting from any products sold through the Website being found to be unsafe or if something we do negligently causes death or personal injury.
You may not transfer any of your rights under these Terms and Conditions to any other person. We may transfer our rights under these Terms and Conditions to another business where we reasonably believe your rights will not be affected.
If you breach these Terms and Conditions and we choose to ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.
The Company shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its reasonable control.
If you are a consumer user:
Please note that these Terms and Conditions, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you area resident of Scotland, you may also bring proceedings in Scotland.
We only provide our Website for domestic and private use. You agree not to use our Website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
If you are a business user:
Please note that these Terms and Conditions, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
We exclude all implied conditions, warranties, representations or other terms that may apply to our Website or any content on it.
We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
• use of, or inability to use, our Website; or
• use of or reliance on any content displayed on our Website.
In particular, we will not be liable for:
• loss of profits, sales, business, or revenue;
• business interruption;
• loss of anticipated savings;
• loss of business opportunity, goodwill or reputation; or
• any indirect or consequential loss or damage.
The Website is owned and operated by The Beaumont Hotel Limited whose registered office is at 8 Balderton Street, London W1K 6TF.
All orders made through our Website are subject to our Terms and Conditions.
Your order is an offer to buy from us. There will be no contract of any kind between you and us unless and until we actually confirm dispatch of the goods to you. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment we notify you that the goods have been dispatched, a contract will be made between you and us, and you will be charged for the goods.
All products listed are subject to availability. If for any reason beyond our reasonable control, we are unable to supply a particular product, we will not be liable to you except to ensure that you are not charged for that product.
We have endeavoured to portray the products on our Website in the most accurate way possible.
Should you have any questions or concerns regarding the delivery or status of your order, or should you wish to return goods or cancel your order entirely, please contact TheBeaumont.com's Head Office directly on 020 7499 10010 during normal working hours or email info@TheBeaumont.com.
PRICES AND TAX CHARGES
The prices payable for the products that you order are clearly set out on the Website. If, by mistake, we have under-priced a product, we will not be liable to supply that product to you at the stated price provided that we notify you before we dispatch the product concerned.
All products are subject to VAT (20%), excluding those being delivered to non-EU countries.
The prices on the Website are shown inclusive of this tax. Orders from the USA will have the VAT deducted from the purchase price, before payment is taken.
METHODS OF PAYMENT
Credit Cards accepted: American Express, MasterCard, Visa
Debit Cards accepted: Delta, Solo, Electron, Maestro
CREDIT CARD SECURITY
All our payment transactions are conducted through the secure payment services of Sabre Hospitality ("Sabre") and SagePay Direct ("SagePay"). With security and service at the heart of the business, Sabre and SagePay ensure that the transaction process is a safe and secure one.
Transaction Encryption & Data Storage
Every transaction is encrypted to the highest global standards and once on Sabre and SagePay's systems, all sensitive data is secured beyond the levels demanded by the payments authorities and card schemes. These systems are audited annually to ensure it maintains level 1 -the highest level - compliance with the Payment Card Industry Data Security Standards (PCI DSS). They are also checked monthly and scanned quarterly by one of the world's leading independent Qualified Security Assessors.
Security for Our Customers
Any communication between you and Sabre/SagePay is also encrypted to the maximum strength supported by your browser. You are also protected from fraudulent use of their card in a "card not present" environment, by your card issuer. Your card issuer provides the right for you to dispute a transaction if the goods do not arrive or if the card was used fraudulently.
As a customer, you have the right to cancel your order at any time up to seven working days after receipt of the goods. We will accept cancellations by phone. Please contact The Beaumont's Head Office on 020 7499 1001 to inform us of any order cancellations and please return goods to the following address:
The Beaumont Hotel Limited
8 Balderton Street
London W1K 6TF
We advise the use of Recorded Delivery and the proof of postage service. All goods are returned at your expense. If, following cancellation, we do not receive an order back from you we may arrange for collection of the goods at your cost. You are under a duty to take reasonable care of the goods while in your possession. Please return all goods in the condition you received them with their original packaging.
Following cancellation, payment will be refunded to you in full, including the cost of delivery. All returns will be processed by us within 14 days of receipt of the returned goods at the above address.
In the unlikely event that your goods arrive damaged or broken, please contact The Beaumont's Head Office on 020 7499 1001 where you will be requested to return the goods in the condition you received them to the above address.
We will then do our best to resolve the issue and ensure that you receive replacement products as quickly as possible. If the goods are found to be damaged or broken we will refund the cost paid by you to return such damaged or broken goods.
Gift Boxed and E-vouchers are available for purchase on the Website. You will be required to fill out the request form, as instructed.
Our vouchers are individually printed and can therefore be customised with a personalised message. There is a minimum order of £30 for Spa Vouchers and £50 for Hotel Vouchers but it may be useful to refer to our accommodation and spa prices in order to gauge a suitable value. We endeavour to ensure that Gift Boxed Vouchers will be despatched within 48 hours of receipt and are sent by Royal Mail First Class post and that E-vouchers are processed immediately and emailed to you. If you have not received the e-voucher within 2 hours of placing your order, please contact The Beaumont on 020 7499 1001 during 9.00am-6.00pm Monday to Friday.
The vouchers are valid for 12 months from the date of purchase, unless otherwise indicated on the voucher. The vouchers cannot be redeemed for cash. Spa vouchers cannot be used in another area of the hotel. Terms and conditions are subject to change without notice. The Beaumont Hotel will not be held liable for vouchers which have been lost or stolen. The offer is subject to promotional availability, The Beaumont Hotel's terms and conditions, and the discretion of hotel management. The vouchers are non-transferable and cannot be resold. In the event that the value of the voucher does not cover the full cost of the accommodation, food, beverages or other services provided by The Beaumont Hotel, then the balance must be paid by the redeemer of the voucher to The Beaumont Hotel in cash or by valid debit/credit card and The Beaumont Hotel may require a valid debit/credit card deposit for such costs when accepting a reservation or redeeming the voucher. The vouchers must be redeemed within one visit. For outstanding amounts bigger then £15, you will be granted a new voucher with the exact value, to be redeemed within the validity period of the original voucher.